Does your location have ★★ ☆☆☆ or ★★★★ ☆? How do others rate your business? And: how do you react to these reviews? Manage your online reputation with Uberall Engage —and keep talking to your customers on social media.
As many as 86% of consumers shop at companies that have responded to online reviews: conversations influence trust and conversion. React instantly to your customers’ ratings from a central platform.
Gain loyal customers as brand ambassadors in review portals and lead future customers to your locations. ZoomIN Engage is the foundation to actively manage reviews on numerous review portals and to significantly optimise online reputation.
Reviews can be goldmine for learning more about your customers and your own performance. See at a glance which topics your customers are discussing, and segment by location to quickly spot trends and patterns.
Did you know that 72% of Facebook brand engagement takes place locally? With Uberall Engage, you’re right there: Share news, offers, and events about your locations that are relevant to the local community.
Is your corporate marketing team responsible for the social media presence, or are site managers looking after postings and customer reviews? Individual user rights, templates and notifications ensure efficient and consistent reputation management.
Manage your online reviews for all of your brand locations from one central platform.
Google & Facebook API
API integration with all partner platforms, including Google, Facebook and many other directories, maps, navigation systems and review sites.
You’re in the driver’s seat when it comes to shaping and managing your company’s online reputation and customer engagement.
Give different teams and employees exclusive access to individual features.
Depending on their responsibilities, you can assign relevant user access control within the platform, from reviewing to posting.
You can even set approval workflows to enable admin users to edit, approve or decline individual replies to customer reviews.
Never miss another customer review.
Every time a customer rates or reviews one of your brand locations online, you will receive a notification via email.
Or, just set the notifications to alert you when you receive a one or two star rating.
Schedule posts for future publication to experience easier, more effective social media campaign management.
Analyse customer feedback and other user-generated content by location, time, platform, geography or type.
Engage gives you an in-depth look at the online performance of an individual location, any group of locations, or all your locations.
In a few simple steps, you can create individual customer feedback overviews across platforms.
Plus, quickly generate comprehensive Excel reports, suitable for internal reporting or archiving.
ZoomIN offers an annual subscription plan at an unbeatable price. Claim your SME Grant to gain an additional 50% of your subscription.